FAQ Westfalia
Find answers to frequently asked questions
Westfalia does not work on your vehicle once it has been delivered to the dealership, but relies on a network of dealers across Europe. Your dealership or any other distributor in our Westfalia network is your point of contact for all complaints, repair requests and technical problems relating to your Westfalia campervan or sprinter-type campervan under warranty. Your problem will be studied in detail by the dealer.
Here are three options:
– Use the Westfalia model search fields on the Vans and motorhomes pages to filter based on your criteria.
– Browse our website.
– Visit the nearest Westfalia dealer.
These vehicles are sold exclusively through the Mercedes and Ford networks. Please note that they are converted in partnership with Westfalia but are not part of the official Westfalia van and campervan range. Therefore, we encourage you to contact a Mercedes or Ford dealership for any inquiries regarding these models.
Delivery times may vary depending on the type of vehicle (models, options, etc.). The Westfalia network distributors across Europe are the primary points of contact for customers regarding order tracking. Therefore, we encourage you to reach out to your nearest Westfalia partner!
Our manufacturing sites in France and Germany are not open to the public. New vehicles are delivered directly to dealerships across Europe. Your dealer is your primary contact for any questions regarding the purchase of your vehicle.
Your dealer or any other distributor in the Westfalia commercial network is your main point of contact for any requests regarding quotes, spare parts, or accessories for your Westfalia van or campervan.
Westfalia does not work on your vehicle once it has been delivered to the dealership, but relies on a network of dealers across Europe. Your dealership or any other distributor in our Westfalia network is your point of contact for all complaints, repair requests and technical problems relating to your Westfalia campervan or sprinter-type campervan under warranty. Your problem will be studied in detail by the dealer.
Your dealership or any other distributor in our Westfalia sales network is your point of contact for all requests for work on your Westfalia campervan or sprinter-type campervan. Our partner will also be happy to help you with the purchase of spare parts and accessories.
Your dealership or any other distributor in our Westfalia network is your first point of contact for all complaints, repair requests and technical problems relating to your Westfalia campervan or motorhome.
The user manual for the Westfalia vehicle is provided to the customer when the vehicle is delivered. If you have lost this manual, please contact your dealer.
Do you have a problem with your Westfalia campervan or sprinter-type campervan? Westfalia has 24/7 assistance available throughout Europe: +33 3 29 29 39 29. A team of experts will advise you remotely to find the technical solution, so that you can continue your journey with complete peace of mind. This Westfalia assistance is offered for the first year on the purchase of a new vehicle. It includes a 2-year warranty on base vehicle and living area.
Hire is often a very attractive option for travellers who are unsure about which model to choose (size, location, etc.). Hiring a Westfalia motorhome or campervan will enable you to find out more about the specific features of each model. It really is the winning option if you want to travel with peace of mind. Some dealerships in the Westfalia network offer vehicles for hire. There are also dedicated hire services available on the web: Yescapa, Roadsurfer, Blacksheep, etc.
The Westfalia brand has its own e-shop with a wide range of products and accessories online: textiles, bed linen, goodies, etc. You too can be part of the Westfalia community!
